Return Policy

Refund & Return Policy

Maa Bhagwati Jyotish Kendra operates the website https://divinesubhash.store/. This policy outlines the terms for returns, replacements, and refunds for products purchased from our website.

1. Return Policy

We offer a 7-day return policy from the date of delivery.

Eligibility for Return:

  • Product must be unused and in original condition

  • Product should be in original packaging

  • Return request must be raised within 7 days of delivery

Return Process:

  • Contact us with your order details

  • Share product images/video if required

  • After approval, return instructions will be provided

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (after delivery)

  • Customized or energized spiritual products

  • Items purchased under special offers or discounts

3. Refund Policy

Once we receive and inspect the returned product:

  • If approved, your refund will be processed

  • Refund will be credited to the original payment method

Refund Timeline:

  • Refund will be processed within 5–7 business days after approval

4. Replacement Policy

We offer replacement in the following cases:

  • Damaged product received

  • Wrong product delivered

Conditions:

  • Inform us within 48 hours of delivery

  • Provide unboxing video/photo proof

5. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, cancellation is not allowed

6. Return Shipping Charges

  • Customer will bear return shipping charges

  • In case of wrong/damaged product, we will cover shipping cost

7. Important Note for Spiritual Products

Products like Rudraksha, Mala, Yantra, Bracelets, etc. are based on spiritual beliefs.

  • Slight variations in size, color, or design are natural

  • Results may vary from person to person

  • Returns/refunds will not be accepted based on personal expectations

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account

  • Contact your payment provider

  • If still not received, contact us

9. Contact Us

For any return or refund queries:

Business Name: Maa Bhagwati Jyotish Kendra
Owner: Astrologer Subhash K Gulati
Address: 5WH 27 Near Lenskart Store, NIT 5, Faridabad – 121001
Phone: +91-9650661093
Email: Divinesubhash.store@gmail.com